Shipping policy

SHIPPING

SpectrumVoIP is not responsible for any lost, stolen or returned packages. This includes any lost shipping costs. If you encounter any issues, please contact the carrier.  Delivery cut-off time is 4PM Central Standard Time (CST). Shipping days fall on weekdays (Monday-Friday). Weekends and Public Holidays are excluded. Shipping & Processing Orders placed before 4 PM CST (GMAT-6) generally ship the same business day, subject to availability, inclement weather and Holidays. Only United Parcel Service (UPS) and FedEx applies for this and United States Postal Service (USPS) is excluded. If United States Postal Service (USPS) is selected for shipping, the order will usually ship out in 1 - 2 business days from the order being approved.

We can ship to virtually any address in the world. Note that there are restrictions on some products and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, estimated shipping dates and delivery times may appear. These estimates are just that and are not guaranteed. 

SpectrumVoIP ships primarily by United Parcel Service (UPS) and FedEx in addition to United States Postal Service (USPS) and multiple carriers for freight shipments. Please also note that the shipping rates for many items we sell are not just weight-based, but also dimensions-based. This is required by the carriers. The weight and dimensions of any such item may be found on its detail page, if available. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Special order items and some items sent directly from our suppliers may take 24-48 business hours to ship. Orders requiring assembly or international orders may not ship the same day.

International & Domestic USPS packages are not scanned/tracked by the US Post Office. Therefore, if USPS is chosen as a shipping method, SpectrumVoIP is not responsible for any lost, stolen or returned packages. This includes any lost shipping costs. 

Orders over 150 lbs ship by freight and we will contact you with shipping charges. We will contact you if any shipping issues or expected delays occur. Our shipping and processing charges are intended to compensate our company for processing your order, handling and packing the products you purchase, delivering them to you, and covering related overhead. Our staff always strives to provide the fastest and most reliable product delivery.

Your shipment status can be tracked directly from our website at store.spectrumvoip.com by logging into your account. Please note that we occasionally ship from multiple warehouses and your order may arrive in multiple boxes and at different times. Your packing slip, included in the shipment, provides detailed information about your shipment contents. Your order confirmation, shipment notices and packing slips are emailed to the email account you left with us at the time when you placed your order and can also be retrieved by logging into your account. 

Delivery times to international locations vary, depending on the country. SpectrumVoIP reserves the right to bill you for additional handling fees imposed by UPS or DHL and incurred by SpectrumVoIP in conjunction with delivering the product to you. These additional handling fees include, but are not limited to: extended area surcharge, address change or correction while in-transit, oversize box surcharge, shipment intercept, hold for pickup at terminal, and other fees billed to SpectrumVoIP by a common carrier. Import duties and brokerage fees for international shipment are the sole responsibility of the customer.

ORDER ENTRY & SHIPPING ERRORS

We employ stringent processes to ensure the accuracy of your order but we also realize mistakes can happen.  When mistakes occur, we will make every effort to help you get the correct product to meet your goals.  However, we are not responsible for reimbursing you for lost time, lose of use, expedited shipping or any other costs above those we would incur for the original order.  All customers will receive a copy of a sales order by email prior to us filling your order.  We request that you review the sales order to ensure product, price and delivery are correct before the order is shipped.

RMA/RETURN AUTHORIZATION

SpectrumVoIP stands behind our products that we offer and take pride in every package that we ship out to our customers.  In the case of product failure, loss, damage or if you are unhappy with your product in any way please contact us and let us know.

DAMAGE IN TRANSIT/ LOSS POLICY

All shipments should be physically inspected immediately upon receipt.  Do not accept visibly damaged packages unless the carrier notes the extent of the damage.  Please contact us within one business day of receipt to report the damages.  This will ensure the eligibility for credit from the freight carrier; failure to do so can result in refused replacement or compensation.

RETURNS FOR CREDIT

SpectrumVoIP will accept most new, unopened items within thirty days of delivery for a full refund.  To receive full credit, the item(s) must be returned unopened in new condition with all packing material, manuals and accessories.  Item(s) that are not returned in this condition are subject to a minimum restocking fee of 25% and SpectrumVoIP discretion.   This includes opened packaging, missing or used packing materials, missing or used accessories, writing, marking, labels or stickers to the product packaging or to the product itself.

FAILED ITEMS

If the item(s) you have purchased fails within the manufacture warranty period, please contact us for instructions.  Each manufacturer has different warranty policies.  If SpectrumVoIP handles the returns for the manufacturer you may follow the instructions below.

ADVANCED REPLACEMENT

SpectrumVoIP requires full payment for advance replacement item(s).  When the returned item(s) have been received and evaluated, we will refund the amount provided they are found to be defective.  If tested good and in working condition, the item(s) will be returned back to you.