Exchanges and Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for an exchange or return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase from the SpectrumVoIP store. Please note: any phones or equipment currently under contract cannot be returned for a refund.

To start a return, you can contact us at store@spectrumvoip.com. Please note that returns will need to be sent to the following address: 
2900 Gateway Dr, STE 620,
Irving, TX 75063
Please use pre-paid return label included with your shipment. You can always contact us for any return questions at store@spectrumvoip.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as refurbished items (unless damaged or non-functional). SpectrumVoIP reserves the right to deny any requests for refund on items it deems non-returable. In addition, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@store.spectrumvoip.com.